Return/Exchange request on the Ecommerce (B2B and B2C)
From the B2B and B2C Ecommerce there is no possibility for web users to start a return process. Customers may want to return something they bought online for many different reasons, and in the D365 Ecommerce solution, there is no functionality to meet this requirement. In the return policy of ...
Order Delivery Date in D365 Ecommerce B2B and B2C
The order delivery date is important in e-commerce because it directly affects customer satisfaction and can have a significant impact on business operations. Currently, the D365 Ecommerce does no offer any possibility for the online customers to view o select a delivery date for the products ...
Category pages display based on assortment.
The OOB feature shows the categories and subcategories even though no products assorted to it. So, if same channel navigation hierarchy is being used across multiple channels (for different countries), and if the products assorted to the channel across countries are not the same, this will end...
Bring back Breadcrumbs
In the D365 Back Office the navigation Breadcrumbs have been removed. These are extremely helpful for out teams who troubleshoot for our staff who are geographically located. Often we are supplied with a screen shot only and then our teams have to try and figure out what path the staff have taken...
This is currently not in our backlog due to other higher priority work. We will continue to monitor votes to determine if this should be prioritized into our product backlog. Thank you for your feedback.
Real order on behalf
We now have a "semi" order on behalf in eCommerce, but we cannot take over a session from an actual user to guide or complete a partly created order.
We want an order on behalf, where an operator can get/access the uncompleted salesbasket and complete the order/transaction.
Allowing varying display order for e-commerce hierarchy sub-categories.
Display order is a merchandising function of an e-commerce store. The current functionality is very limiting as far as merchandising products. It is set at a hierarchy level, allowing one order for all products within the entire hierarchy, even if they appear in multiple categories, set by a n...
Thank you for the idea! We will consider this in our product backlog and update the status of your idea if/when it becomes a planned or completed feature!
Sitebuilder - improving customer cart to checkout experience by eliminating duplicate buttons
Currently, the only way to allow guest checkouts is by having two buttons on the cart - one leading to a sign in page, and one leading the user directly to checkout without signing in. This is different from the way other platform cart pages function, and most customers click the first button ...
Open designer tool without having to login again
It should be possible to open the designer application/tool without having to log-in again, the credentials should be passed through automatically
Thank you for the idea! We will consider this in our product backlog and update the status of your idea if/when it becomes a planned or completed feature!
Do NOT delete invladid options on Product Pages
On the E-commerce platform, the behavior right now is to delete invalid selections for products. For example, if you have a Red T-shirt that comes in sizes S-XL, and the same shirt in Green that only comes in sizes S-L, the XL selector totally deletes off the page. A better user experience wou...
Ecommerce B2B - Add log out button
Ecommerce B2B Site.
If you signup (with azure ad b2c) it is not possible to log out before a FO customer is connected to the user. Users do often use the Azure B2C signup process before a prospect is approved and a customer is created, a log out button should be available.
An improved B2B sign-up flow is planned for 2023 W2 and will address this issue.
Administrator
Thanks for the suggestion. This feature is now planned for 2024 Wave 1.