Currently there are limits once a RTM journey is live to edit segment (audience) and emails; we should be able to:
A. Update the RTM segment connected live RTM journey (this would effect the next records submitted to those journey live) or allow us to pause all the live journeys connected and then restart require a creation of a new version of that journey to reconnect the new segment, etc.
B. (Related) allow changing of the audience of live journey edit, e.g. segment, in new version of journey
C. (Related) allow edits to live emails dynamic content connected to live journeys; like "A" - currently we can make small changes but need to make all changes
Comments
This is a major issue we're experiencing as well. We need to be edit live segments. On Microsoft's known issues they say "Today, users can't edit a segment that is being used in a live journey in Customer Insights - Journeys. To be able to edit the segment, stop the journey, and then make the edits to the segments." This makes it seem like we can pause the journey and restart it after finishing segment edits. However, this is not the case. When we go to stop the journey we get a warning "Once this journey is stopped, it cannot be restarted. A stopped journey has to be recreated before going live." This is a huge amount of extra work for functionality we had in Outbound already.
Category: Customer Journey Design
This is adding up to a top priority likely over 20 votes and counting when you sift through the other posts on segment editing, I know you have done some and working some so let's focus on the segment edits so we an break out logic and nest CI-J segments within each other and really use CI-JNote the A. is similar to several other posts on editing CI-J segments including another CI-J segment or in a Journey.
Category: Customer Journey Design
Administrator on 2/26/2025 8:02:43 PM
We are adding the ability to pause and resume journeys with the option to edit while paused and determine what should happen to audience who are in the original journey, if they should continue or be stopped from finishing.