Link Post Chat Survey Response in D365 Customer Voice back to Chat Conversation Record in D365 Omnichannel for Customer Service
The live chat channel in Dynamics 365 Omnichannel for Customer Service is using the survey created in Dynamics 365 Customer Voice for post chat surveys. During initial testing, it appears as though (at least out of the box) the survey response can only be viewed within Dynamics 365 Customer Vo...
STATUS DETAILS
Needs Votes
Enable Live Chat Real-Time Translation based on the Agent's Local Language Setting
When using the live chat channel in omnichannel for customer service, there is a global real-time translation setting to set the default translation input language for the agent. When trying this out, it appears this is a global setting for the environment...
STATUS DETAILS
Needs Votes