Due to out of the box product constraints, we cannot have chat transfer show all agents if the user is transferring to a different queue. The user will only be able to select the queue they want to transfer to, and the system will handle any assignment from there.

A solution is to have one queue for all ASICS chats, and the chats will then be assigned out via assignment rules based on if their ASICS Department on their user record matches the ASICS department on the incoming chat. The drawback to this approach is that a user will only be able to have a single ASICS department selected at a time.