Ability to enter any email address in the CC section of an email when sending emails in D365
Open the CC section to allow any email address be entered when sending emails. Email addresses should not be required to be in the system.
Capture non-lead/contact fields in Dynamics marketing forms
In order to capture transaction-specific data (ex. date preference, lunch preference, etc.) the marketing team needs the ability to capture fields that are not directly on the contact/lead. This is not a current capability of Dynamics without using custom HTML.
Service - ASICS - Chat transfer not showing all agents
Due to out of the box product constraints, we cannot have chat transfer show all agents if the user is transferring to a different queue. The user will only be able to select the queue they want to transfer to, and the system will handle any assignment from there.
A solution i...
Service- CS/TPS- Preview chat user text
In Deskpro today, agents can see/ preview what users are typing in chat before they hit send. This gives them an edge in terms of preparing to reply and assist the customer.
the desirability of a ‘read’ status on chat messages—this feature would indeed ...
Editability of Live Journeys
Assumptions Major edits to a flow, including adding emails, create a new version of the Journey, and participants already in the Journey will only proceed through steps of the journey for the version in which they star...
Dynamic Subscription Topics (automation / enhancements)
What preferences are visible is controlled by compliance profile defined for each email. Recipients are controlled by the Segment attached to the journey. But within a single email or preference center there is no way ...